Privacy Policy
Last updated: Jan 18, 2026
1. Information We Collect
We collect information to provide a better experience and improve our services. The types of data we collect include:
a. Information You Provide
- Account Information: Name, email address, phone number, password, and other details provided during account registration.
- Academic Information: Test responses, performance data, and inputs you provide while using the JEE Readiness platform.
- Billing Information: Payment-related details are processed securely through our payment partners (such as Razorpay). We do not store your card, UPI, or bank details on our servers.
- Communications: When you contact us via email, chat, or support forms, we may collect your message content and contact details.
b. Information We Automatically Collect
- Usage Data: Information about how you use the platform, including features accessed, pages visited, and time spent.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking Technologies: We use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve our services.
c. Information From Third Parties
We may receive limited information from:
- Payment processors
- Analytics providers
- Service providers that help us operate and improve the platform
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our services
- Generate performance insights and analytics
- Improve platform performance and user experience
- Process payments and manage subscriptions
- Respond to support requests and inquiries
- Send service-related updates and important notifications
- Comply with legal obligations and enforce our terms
3. Performance Insights Disclaimer
Any percentile estimates or performance insights provided by JEE Readiness are indicative and informational only. They are not guarantees of actual exam results and should be used solely for guidance purposes.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information only in the following cases:
- Service Providers: With trusted vendors (hosting, analytics, payment processing)
- Legal Compliance: When required by law or legal authorities
- Business Transfers: In case of merger, acquisition, or asset sale
- Your Consent: When you explicitly authorize sharing
All third parties are required to protect your data and use it only for intended purposes.
5. Data Retention
We retain your information as long as your account is active or as needed to provide our services. You may request deletion of your account or data by contacting support@truementor.in
Certain information may be retained to comply with legal obligations or resolve disputes.
6. Data Security
We implement reasonable security measures, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure servers and access controls
- Restricted internal access to user data
While we strive to protect your data, no online system is completely secure.
7. Your Rights and Choices
You may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for certain communications
To exercise these rights, contact us at support@truementor.in
8. Cookies and Tracking Technologies
We use cookies to:
- Maintain login sessions
- Analyze platform usage
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some features.
9. Third-Party Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
10. Children’s Privacy
JEE Readiness is intended for students preparing for competitive exams. We do not knowingly collect personal data from children without appropriate consent. If such data is identified, it will be deleted.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, contact us at:
Email: support@truementor.in
Website: JEE Readiness